شرعة المواطن

The “Citizen’s Charter”  program sets a framework for the relationships between the citizen and the public administrations and serves as a prelude to other specialized charters covering the different public administration sectors, namely those related to health, education, environment, public funds, public safety and heritage. 

The underlying reasons behind issuing the charters include improving the citizen’s relationship with the public administration, promoting democracy in the public sector, achieving transparency, protecting the citizen from the arbitrary use of authority, and enforcing the accountability system.

While focusing on the rights and obligations of citizens, these charters serve not only as informative tools but also contribute to setting up detailed principles with specific application machineries